VK
Vanessa K
1 reviews | Active since Mar 2021
15 Jul 2021, 12:52
Purchase a faulty fridge / freezer still not replaced
I bought a fridge / freezer at Makro Germiston on the 03/07/2021. When I installed the fridge, I filled the water bottle in the door, the water bottle is leaking, reported to Makro Care immediately, received a response requesting information, I answered the mail with the necessary information. I have send numerous mails and still waiting for a new fridge to be delivered to my house. The service from the Makro Care department is 'NO" service at all. What do I have to do for Makro to replace the fridge?
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Replies (2)VK
Vanessa K's updateReviewer Update
15 Jul 2021, 13:30I have been told on numerous occasions by your care line staff that a technician will be arranged and send to my home to check the fridge, to date nothing has happened.
VK
Vanessa K's update15 Jul 2021, 13:30
Reviewer Update
I have been told on numerous occasions by your care line staff that a technician will be arranged and send to my home to check the fridge, to date nothing has happened.
VK
Vanessa K's updateReviewer Update
15 Jul 2021, 15:02Almost 10 days later only now after all the mails to your Customer Care centre I am told the serial number I gave is incorrect.
VK
Vanessa K's update15 Jul 2021, 15:02
Reviewer Update
Almost 10 days later only now after all the mails to your Customer Care centre I am told the serial number I gave is incorrect.