1 reviews | Active since Oct 2010
Promotion = Non-Promotion
<p>Makro sent out an email stating a one day special for the 18 April 2017. One of the items on special was a Rattan Jakarta 4-piece outdoor furniture set. The special price for the one day was: R2799, and was noted as an online only promotion. I imeediately clicked on the link to purchase / order the above item. On doing so, there was a note saying is temporarily unavailable. I then sent makrocare an email to query this item and request info on how to order the item. I have had no response from Makro in this regards.</p> <p>Today, I go back on to the Makro website and locate the item, which is now available for purchase but has a price of R6999. So it seems Makro advertised the product at a one-day special only to mark the product as unavailable and re-instate the availability the next day when the special is no longer applicable. POOR advertising and customer service. </p>
Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Received your reply 3 days ago and still no contact by the relevant department and no resolution to the query. Still very dissatisfied.
Received your reply 3 days ago and still no contact by the relevant department and no resolution to the query. Still very dissatisfied.
2 weeks down the line and still no contact, feedback or response... Seems lack of service and customer care is the norm with this company.
2 weeks down the line and still no contact, feedback or response... Seems lack of service and customer care is the norm with this company.
Thank you for your complaint and please accept our apologies I understand that the store has been in contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Thank you for your complaint and please accept our apologies I understand that the store has been in contact with you and the issue is now resolved.
Regards
Mbali Makhanya
The store has not been in touch with me. I have had no contact from Makro in this regards.
The store has not been in touch with me. I have had no contact from Makro in this regards.