******* products.

I bought a Hi Sense washing machine from Makro Vaal on Saturday 24 June 2023. It was delivered on 26 June. Today, 27 June I unpacked the machine, and was busy installing it. On removing the 4 transport bolts, I noticed that one of the bolts was bent and bits of plastic were falling from the inside of the machine as I loosened the top bolts.. On turning the drum manually, I could hear something wasn't right. Feeling n the space of the top 2 bolts, I could feel the sharp edges the broken plastic had come from, and both supports were completely loose. I phoned their "customer care" center, who said they would escalate it to the branch I purchased it from, not before they wanted to put a service request in. To which i said no, as it it's supposed to be a brand new machine. I wait in anticipation.