Product/refund not received

Item: Makro
Rating: 1
Author: Keenan S

Ordered a product online from Makro Montague Gardens Back on the 30th of June 2023. 2 weeks went by and I still did not receive the product. I called them and found out that the product was sent to Joburg when I live in Cape Town. After countless calls and emails(which I never received a response) and being told lies, I was informed in August I would receive a refund. it has been about 8 months and I have still not received my money. I have been in contact with Makro's head office and still nothing. Even going to Makro themselves I was given a excuse as to why my money cant get given to me. I hope that this problem gets sorted out and that people are more careful buying at any Makro store.

Helpful (0)

Replies (1)

Makro's replyOfficial

05 Feb 2024, 15:15

Good day Keenan, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team

Best regards,

Makro's reply05 Feb 2024, 15:15

Official

Best regards,