Product Sold Online, I payed and now you are out of stock?

<p>I purchased a Samsung Front Loader from the Makro Online store on Monday 26 September 2016 and picked in Store Collection at Montaque Gardens as a delivery option. Before I made the payment I checked to see if there were any stock in the Western Cape and all stores had plenty of stock.</p> <p>On Wednesday 28 September a Makro representative Emailed me to say:<br />.....</p> <p>Thank you for shopping at Makro.</p> <p>Please kindly assist us with providing with you delivery address.</p> <p>Makro Montague Gardens has ran out of stock for the Items that you have ordered for collection, so we are trying to secure stock for you from another store and it will be delivered to you at no extra cost.</p> <p>.....</p> <p> </p> <p>I received the following reply after sending my delivery address:</p> <p>.....</p> <p>As soon as the order is secured you will receive an email or an sms to inform you of the delivery date.</p> <p>.....</p> <p> </p> <p>Today 29 September 2016 I receive a phone call from another Makro representative in Johannesburg. This time I am informed that "unfortunately Makro has run out of stock for the item that you have ordered and are currently waiting for the suppliers to provide us with more stock".</p> <p> </p> <p>I then ask the representative, please can you inform me as to how long it generally takes for your suppliers to deliver stock to Makro branches, specifically my branch - Montaque Gardens?</p> <p>The representative then asks that I please hold on so that she can find out for me. After holding on for 2min I am told that I will be contacted shortly with an answer.</p> <p> </p> <p>Please explain to me Makro:</p> <p>Why do you sell products online that you do not have stock of?</p> <p>I have always been a happy customer when shopping at Makro.</p> <p>Please resolve this issue or I will be forced to take my business somewhere else.</p>