NK
Nasreen K
1 reviews | Active since Sept 2011
04 Feb 2020, 10:32
Product not good for consuming
I purchased fettuccine from the Germiston store and when I opened it and placed it in the water, there was worms inside. I have sent them pictures on email, someone acknowledged the email and asked if my query was addressed; after my response to them advising it was not resolved. No one has since responded. This service is totally lacking, yesterday I called and held the line for more than 20 mins, I even tweeted Makro_SA and no response whatsoever.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
06 Feb 2020, 11:21Good day Nasreen,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Germiston branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Germiston branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Feb 2020, 11:21
Official
Good day Nasreen,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Germiston branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Germiston branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
NK
Nasreen K's updateReviewer Update
06 Feb 2020, 11:46Good day,
It seems this is the only means of getting a response as your customer service department is clearly lacking in providing service. Makro needs to ups**** their team in their service department to tackle responses made to your info email address. This is unacceptable in terms of service. I hope to hear from someone in Germiston today or latest tomorrow morning.
Regards
Nasreen
It seems this is the only means of getting a response as your customer service department is clearly lacking in providing service. Makro needs to ups**** their team in their service department to tackle responses made to your info email address. This is unacceptable in terms of service. I hope to hear from someone in Germiston today or latest tomorrow morning.
Regards
Nasreen
NK
Nasreen K's update06 Feb 2020, 11:46
Reviewer Update
Good day,
It seems this is the only means of getting a response as your customer service department is clearly lacking in providing service. Makro needs to ups**** their team in their service department to tackle responses made to your info email address. This is unacceptable in terms of service. I hope to hear from someone in Germiston today or latest tomorrow morning.
Regards
Nasreen
It seems this is the only means of getting a response as your customer service department is clearly lacking in providing service. Makro needs to ups**** their team in their service department to tackle responses made to your info email address. This is unacceptable in terms of service. I hope to hear from someone in Germiston today or latest tomorrow morning.
Regards
Nasreen