Product not delivered

I bought a kettle online on 3 April 2025 and was informed via email I will receive my unit by 07 April 2025. One week later still no kettle, no message, no email to inform me of delays or where my unit is. I called the contact center, lady promised to call back, to date no call received. Also email the contact center, no feedback. Absolutely poor service. Makro you something wrong, either your staff lack the skill or they earning enough.