MS
MacPhillip S
1 reviews | Active since Sept 2012
30 May 2020, 13:11
Product not delivered as promised
I have bought something online and they told me it will take 7 to 10 days and that has passed already and I am still waiting. Every time I call in they tell time they waiting for the supplier and they will get back to me and they never do.
I called in before buying online to check if they will deliver in level 4 lockdown and they did promise they will deliver.
Please get your act together or else refund me my money.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
01 Jun 2020, 13:25Good day MacPhillip,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply01 Jun 2020, 13:25
Official
Good day MacPhillip,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
MS
MacPhillip S's updateReviewer Update
04 Jun 2020, 10:49@ Makro Hellopeter Team,
It has been 72 hours and still no response from Makro. May you please provide updates or details or anything just to keep me informed?
I did not expect this from an organization like Makro.
It has been 72 hours and still no response from Makro. May you please provide updates or details or anything just to keep me informed?
I did not expect this from an organization like Makro.
MS
MacPhillip S's update04 Jun 2020, 10:49
Reviewer Update
@ Makro Hellopeter Team,
It has been 72 hours and still no response from Makro. May you please provide updates or details or anything just to keep me informed?
I did not expect this from an organization like Makro.
It has been 72 hours and still no response from Makro. May you please provide updates or details or anything just to keep me informed?
I did not expect this from an organization like Makro.