******* product and service

Good morning

I ordered a Silvercrest 4500w blender on the 11th January and delivery was for 20th MAK*** but the patient needed it today so I phoned in yesterday and 'you' said it couldn't be expedited so I cancelled the order online yesterday,see pics, and the order status online was not even packed. This morning I get a notification saying it's being packed even though I cancelled. I phoned 'you' again and your agent said it would be escalated as there might be a delay with the cancellation system. Now, I receive the package which is poorly marked so I don't even know what it is. I open it and it's a 5500w no name broken blender, the product name even says 'broken' so 'you' shipped me some junk. Please remove it immediately and refund my money