SD
Sweet D
1 reviews | Active since May 2012
05 Dec 2019, 14:50
Problem with Online Order!
I placed an order on your website on 25th November (see order details below).
My Order was picked up at the Centurion store last Friday 30th November by my brother. When the order was brought home, I immediately noticed that 2 boxes of "PURITY Infant Cereal 1st Food Rice" was missing. I bought 10 boxes but only 8 boxes was delivered. I then immediately called the Makro Customer care number and spoke to Ruwade (Ref number for call: 410307). She promised that someone will contact me on Monday (yesterday) to correct the error. I am however still waiting for someone to contact me.
Please kindly arrange for the remaining 2 boxes of baby food to be delivered.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
06 Dec 2019, 09:51Good day Tosin,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Centurion branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Centurion branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply06 Dec 2019, 09:51
Official
Good day Tosin,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Centurion branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Centurion branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
SD
Sweet D's updateReviewer Update
10 Dec 2019, 13:33Thanks Makro! A lovely lady called Anette (or something similar) called me several time to update me on my complaint and my missing items were delivered yesterday. A big thanks to Anette and the Makro team. I'm a happy and satisfied customer again :).
SD
Sweet D's update10 Dec 2019, 13:33
Reviewer Update
Thanks Makro! A lovely lady called Anette (or something similar) called me several time to update me on my complaint and my missing items were delivered yesterday. A big thanks to Anette and the Makro team. I'm a happy and satisfied customer again :).
SD
Sweet D's updateReviewer Update
10 Dec 2019, 14:24The lovely lady's name is Ashley!!!! She called me again today to make sure I was still happy. Excellent service in the end. Thanks Ashley!
SD
Sweet D's update10 Dec 2019, 14:24
Reviewer Update
The lovely lady's name is Ashley!!!! She called me again today to make sure I was still happy. Excellent service in the end. Thanks Ashley!