DL
Dewald L
1 reviews | Active since Jul 2012
20 Aug 2025, 10:09
Problem not resolved after 6 weeks
I have tried to cancel a Makro order 6 weeks ago. Makro has the goods, and my money. Makro has escalated this 4 times, and then nothing happens. They recognize emails with an automatic reply, and send standard replies for complaints on Hellopeter, but resolve nothing.
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Makro's replyOfficial
20 Aug 2025, 13:46Hi Dewald,
Thank you for reaching out to us.
We apologize for the delay of your refund.
I'd feel the same way in your situation.
We have reached out to the store to request for feedback with regards to your refund.
As soon as feedback is received, we will revert back to you.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize for the delay of your refund.
I'd feel the same way in your situation.
We have reached out to the store to request for feedback with regards to your refund.
As soon as feedback is received, we will revert back to you.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply20 Aug 2025, 13:46
Official
Hi Dewald,
Thank you for reaching out to us.
We apologize for the delay of your refund.
I'd feel the same way in your situation.
We have reached out to the store to request for feedback with regards to your refund.
As soon as feedback is received, we will revert back to you.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
We apologize for the delay of your refund.
I'd feel the same way in your situation.
We have reached out to the store to request for feedback with regards to your refund.
As soon as feedback is received, we will revert back to you.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,