Problem Microwave
Although this may not be Makro's fault, it is still a product we bought there. A few months ago we bought a microwave / grill combo of Defy. At first it was fine, but like all other products of defy, something went wrong. The most terrible chemical smell coming from the back, filling the kitchen. We took it out and it disappeared. Brought it back and within days of use, it was there again. Needless to say, it is out of our house. Now what?
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Replies (6)0
Replies (6)
Makro's replyOfficial
03 Feb 2019, 15:59Good day Andre
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your microwave that was purchased at our makro store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.Please provide me with your contact details so that i can directly contact you
Regards,
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your microwave that was purchased at our makro store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.Please provide me with your contact details so that i can directly contact you
Regards,
Otsiele Boikanyo
Best regards,
Makro's reply03 Feb 2019, 15:59
Official
Good day Andre
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your microwave that was purchased at our makro store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.Please provide me with your contact details so that i can directly contact you
Regards,
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your microwave that was purchased at our makro store.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer, have an exceptional experience.Please provide me with your contact details so that i can directly contact you
Regards,
Otsiele Boikanyo
Best regards,
's updateReviewer Update
04 Feb 2019, 09:31You are welcome to contact me on ***.
's update04 Feb 2019, 09:31
Reviewer Update
You are welcome to contact me on ***.
's updateReviewer Update
04 Feb 2019, 15:25Still waiting for a call back
's update04 Feb 2019, 15:25
Reviewer Update
Still waiting for a call back
's updateReviewer Update
16 Mar 2019, 13:26It is now 8 days after it was handed in. How long is it to see rust marks etc? Or is Defy trying to win time?
's update16 Mar 2019, 13:26
Reviewer Update
It is now 8 days after it was handed in. How long is it to see rust marks etc? Or is Defy trying to win time?
's updateReviewer Update
18 Mar 2019, 11:05So today I find out that no one has even bothered to look at the unit. Just lying at Makro. I want my refund today.
's update18 Mar 2019, 11:05
Reviewer Update
So today I find out that no one has even bothered to look at the unit. Just lying at Makro. I want my refund today.
's updateReviewer Update
27 Mar 2019, 08:20Thank you Makro for sorting it out. I will definitely never buy defy again.
's update27 Mar 2019, 08:20
Reviewer Update
Thank you Makro for sorting it out. I will definitely never buy defy again.