LH
Lynn H

1 reviews | Active since Jul 2011

11 Aug 2024, 21:42

Probably the worst customer service in South Africa (besides Mweb!)

8 days to receive an order. Makro refuse to take responsibility or admit to any wrong doing! An order placed for a few groceries, nothing complicated, 8 days it took for a delivery that was supposed to be TWO DAYS! All makro do is apologize? No explanation, no compensation! While waiting for my order, I had to order from other retailers, spending money unnecessarily because my order was so late. No one can offer any excuse for why my order was so late. I called customer service twice, emailed and got zero explanation! I have had one too many bad experiences with Makro. They have not even TRIED to redeem themselves! Previous interaction was completely a waste of time and totally unacceptable!

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Replies (1)
LH
Lynn H's update12 Aug 2024, 14:16
Reviewer Update
The exact same response as last time. This is obviously automated. Just so not good enough