CM
Christina M

1 reviews | Active since Jul 2019

12 Jul 2019, 15:16

Price differences

Endrick Rakhotso must go for customer service classes and how to deal deal price differences. On Tuesday I saw the Defy island cookerhood on the online store for 6199 and today when I wanted to buy it it showed that now it’s available in store only for the same price. I went to strubensvalley and they told me they don’t have it in stock and they must order one for me but I have to pay 6299 and not 6199 that’s on the website. I told the guy that was helping me that I want to pay the price that is showing on the website and was told that Endrick Rakhotso says I must pay 6299 because that’s the price they see on their system. This is just unprofessional and what happened to the price you see is the price you pay Makro???

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Replies (1)
Makro
Makro's reply12 Jul 2019, 17:23
Official
 Good day Christina, 
Thank you for taking our call earlier today. Please accept our sincere apologies for the service you have received from our salesperson and the inconvenience caused.  We have addressed this with the General Merchandise Manager and waiting for feedback.  We will revert back to you soonest feedback is received. Kind Regards
Makro Hellopeter Team 
 

Best regards,