ZC
Zaakirah C

1 reviews | Active since Nov 2010

17 Aug 2020, 16:49

Price Difference

I would like to query the price that I have paid for this product on the 03/08/20 and your website shows that your bday promotion was from the ***.

We paid R3599 and your website has it advertised for R2999 it does not state that it is online only.

I have been calling the store whole day and no one knows about the bday sale then I speak to the Nespresso Consultant who advises she will have the manager get back to me.

The advisor calls me back herself, no call from manager giving me an ultimatum that if I come there today before 6pm I can get my money back. Don't give me an ultimatum when you have no decency to contact me yourself.

0
Replies (1)
Makro
Makro's reply17 Aug 2020, 17:25
Official
Good day Zaakirah,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team