ME
Manie E

1 reviews | Active since Jun 2017

22 Jun 2017, 08:37

Price difference between online and buying over the counter

<p>Paid R421 more for an Ink Cartridge just because I baught it over the counter</p> <p>On Monday the 19/06/2017 I went online on Makro's Web Site looking for prices for an Samsung Ink Cartrigde and found the online Price is R877,61. Im not a believer of online shopping so as soon as I knew what the price was I went in store to buy the cartrigde .</p> <p>Over the counter the exact product costs was R1299.00. Obvousily I ask to speak to someone about it cause thats just madness. A Lady Jane came to me (Manager/Supervisor) and she coulnt really give me an answer. The only explination was here at Makro we encourage people to buy online.</p> <p>I ended up purchasing the cartrigde cause I needed it but never the less not a happy customer!!!</p> <p>I understand the whole online buying thing but atleast keep your prices consistant give cunsumers a 10/20/ in this case a 30% discount or something like that.</p> <p>Luckily I took a screen shot ot the online price and have the receipt as proof. If someone can please clarify this to me it makes no sense what so ever.</p> <p>Regards,</p> <p>Manie</p>

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Replies (2)
Makro
Makro's reply28 Jun 2017, 07:31
Official

Good day,

Thank you for your complaint and apologies for the late response we had a problem with out network. Please be adviced that we are in the process of handling your complaint and we will come back to you soon.

Regards

Mbali Makhanya

Makro
Makro's reply17 Jul 2017, 13:36
Official

Good day,

Thank you for your complaint and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya