CJ
Charne J

1 reviews | Active since Apr 2020

29 Apr 2020, 15:46

Pregnant ladies

We have been supporters of #makro for a very long time and those of you who know me well know that I like to have a mini Makro in my pantry. During the lockdown I have been struggling to get a hold of Makro telephonically being on hold for as long as 50 minutes at times with now prevail. My washing machine broke and I have been in desperate need to buy a new one. This morning we decided to drive to Makro in Edenvale to get some essentials like nappies for the kids (oldest now 20 months and new baby due in 6 weeks). Upon our arrival we went to stand in line. When we got to the front we were told by the Risk Manager that "Makro is prohibited to assist pregnant ladies". I am absolutely shocked and furious at this. This doesn't make any sense. This information is also not available anywhere on their website or facebook page. Just a heads-up for all the pregnant ladies

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Replies (1)
Makro
Makro's reply29 Apr 2020, 15:57
Official
Good day Charne

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team