AE
Anton E
1 reviews | Active since Feb 2017
09 Jan 2020, 08:09
Post after they said they will get back to us on Hallp Peter
Still have not heard from you Makro? This is exactly why we have made this complaint!! Last time you and you Defy Tech took 5 weeks to sort this out. We are almost once again waiting this long?? Empty promises. Then again I don't know why we expected anything more? Please contact us!! When we contact Makro we keep hanging on and on. Like we say - no service after products are bought and we have an extended warranty??
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Makro's replyOfficial
13 Jan 2020, 17:25Good day Anton
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint as well as the previously sent review and we assure you that we are dealing with matter internally with our extended warranty department as well as the relevant supplier, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint as well as the previously sent review and we assure you that we are dealing with matter internally with our extended warranty department as well as the relevant supplier, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply13 Jan 2020, 17:25
Official
Good day Anton
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint as well as the previously sent review and we assure you that we are dealing with matter internally with our extended warranty department as well as the relevant supplier, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint as well as the previously sent review and we assure you that we are dealing with matter internally with our extended warranty department as well as the relevant supplier, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team