Portal still an issue....

Item: Makro
Rating: 3
Author: Dennis B

Good day, I urgently need to get an invoice on a purchase in 2018. And as per my old complaint in 2018, no info is available on my Makro portal anymore. Only newest purchases.

I have been holding on the phone for 15 min, with no answer, I have send an email. But this is rather urgent. I would have had the information if my old complaint was looked into.

Can someone please help me with two invoices of my previous purchases?

Thank you

Helpful (0)

Replies (1)

Makro's replyOfficial

14 Dec 2020, 10:14

Good day Dennis,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply14 Dec 2020, 10:14

Official