1 reviews | Active since Dec 2013
***** - POPIA violated
My details were used to make a purchase at Makro Wonderboom without my presence or knowledge. I was only made aware when I received an invoice via email for the purchase at the store that I have never been to. I wasn’t even in Gauteng on the 8th of December 2024. Now how can someone use just my cell number and be allowed to make a purchase? Why didn’t they tell them to apply for their own card, the process takes less than 10min after all. Now I feel exposed and I don’t know what other information this person has about me that Makro was so ready to make available to them. I am taking this up. This is *****. I want the name of the cashier. The video footage showing the person transacting.
Reading your feedback on our Hellopeter platform truly touched us deeply, and our hearts are heavy with the thought of the frustration we've caused you.
We extend to you our most heartfelt apologies for the inconvenience and for not being as prompt in our response as you deserved.
Could you kindly provide us with your Makro card number so that we may escalate this matter to the relevant store.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Reading your feedback on our Hellopeter platform truly touched us deeply, and our hearts are heavy with the thought of the frustration we've caused you.
We extend to you our most heartfelt apologies for the inconvenience and for not being as prompt in our response as you deserved.
Could you kindly provide us with your Makro card number so that we may escalate this matter to the relevant store.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,