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LM
Leana M

1 reviews | Active since Nov 2022

14 Nov 2024, 10:37

POOREST SERVICES EVER RECEIVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Still waiting for a refund from July 2024. Has send multiple emails, made phone calls. Requested for the payment to be made into my bank account. Worked with 11 different people that has mailed me, but until now, NOTHING!!! I wonder if the CEO of Makro is reading the reviews on different sites of the poor service people are complaining about at Makro, maybe time that he or she do. I would be ashamed if I were the CEO of this company. You can request that a team leader phone you back, does not happen either. NEVER IS A LONG WORD, BUT I WOULD NOT BUY ANYTHING AGAIN AT MAKRO OR RECOMMEND ANYBODY TO BUY FROM THEIR ONLINE SERVICE!!!!! If I could rate their service with a minus it would by minus 10. STAY AWAY, SERVICE IS SUPER POOR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (2)
LM
Leana M's update18 Nov 2024, 16:03
Reviewer Update
The refund was NOT REFUNDED!!! They refunded it to a card that expired, and the money was paid back to MAKRO!!! So they need to refund it into my bank account. You see that is the problem with MAKRO, they do not get the story from the customer, they only reply and after 12 different people working at MAKRO it still seems that nobody read the mails that was send, only replying that the refund was done, but it WAS NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SO ONCE AGAIN, THE SAME RESPONCE, I I RECEIVED MY REFUND, WOULD IS STILL BE COMPLAINING??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
LM
Leana M's update19 Nov 2024, 09:29
Reviewer Update
Not stressful, it is frustrating, because you do not get any feedback from the finance department that is positive. How difficult can it be to do a refund into a bank account that has been send 4 times now??????? At Makro it seems very difficult!!!!!!!!!!!!!!!!!!!!!!!! Still does not change the way I feel about the poor service and unfortunately will never do business with Makro ever again. And if I read the other reviews, seems it is not only me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Hope and pray that I will get my refund before end of December 2024, then it would be 6 months waiting for my own money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!