Poorest service form Makro

Item: Makro
Rating: 1
Author: Ivan V

I order for the past few months several times online with Makro and always when order is give to courier I receive an tracking number. With my last order on 10 June I haven't receive anything and on my online profile it shows order is already delivered. I phoned the past 2 week more then 10 times and send 6 emails already. No one can give me an answer on what happen to the order. Every time they said they will get back to me and then after 2 days I phone again and receive same answer.

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Replies (1)

Makro's replyOfficial

28 Jul 2020, 12:28

Good day Ivan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply28 Jul 2020, 12:28

Official