Poorest service ever from Makro

on 11 January 2021 I reported a Defy washing machine with Makro call centre I was told a service technician will attend to the machine on 13 January 2021 which did not happen. I called Makro again 0n 13 January 2021 to make a follow-up. The call centre agent, Thando, advised me that the turnaround time is 5 days. The technician will attend to my issue in 5 days from the first call. On the 16th I spent my money to call and make a follow up again,I was assisted by Thalitha Sinda who then told me that actually turnaround time is 7 days. I demanded to speak to the manager. I was advised that Manager Busisiwe Maseko will give me a call, she confirmed what the call centre agent said the Makro managers do not speak to customers by not calling. 20 minutes later I received confirmation of a logged call with Defy. My wife called Defy South Africa and Defy confirmed that Makro logged a call on 16 Jan (there's no record of calls logged since Monday on our name). Essentially this means my first call was just put aside when I made a follow up on the 13th I was **** at about turnaround times. The service is pathetic to say the least.