POOREST OF THE POOREST SERVICE

I ordered a fridge/freezer combination on 06 December 2018 and the status was ”Order Packed and Ready for Collection/Delivery” on the same day. It is now day 11 since the order (public holidays and weekends excluded).

After numerous phone calls to the call centre since day 7, I am still none the wiser as to when delivery will take place. I am brushed off every time I phone – was even told that due to Black Friday, Makro has a backlog with its deliveries. However, this is not my problem. Their website clearly states that delivery will take place between 7 and 10 days.

I have been without a fridge since the 10th of December. The service I have received so far, is more than pathetic. There is no way that one can talk to a person with authority – you have to call the call centre and that person doesn’t give a damn about poor service delivery. Empty promises are made and I, the consumer, have to accept this ridiculous situation.