LP
Louis P
1 reviews | Active since Aug 2018
04 Mar 2026, 10:42
Poor warranty and returns procesas
Makro returns process and department is a complete embarrassment in comparison to retail competitors.
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Replies (1)LP
I have since received my repaired unit within 24 hours from posting my complaint and 1 star rating of Partserv and Epson on 9 MARCH 2026 . Assistance provided via Rene from the Partserv JHB office and Nicoleen from the KZN office. The repair comes with a 3 month warranty on the printer head and I was reassured that the machine will work perfectly.
Makro still remains unresponsive. This 3 month fiasco is finally over.
@Sandile Lang @Makro , I appreciate your efforts.Sadly your team is a totally different story.
To the returns manager Penny and returns team at Makro Cornubia - the store you work at is not your uncle's ****a shop. The customers you treat so poorly do not want to deal with you but are forced to do so when their purchased items are defective. Be kind and courteous. Behave appropriately and professionally as you have a brand image to protect and preserve. Give the customer your time and energy and believe me even bad news can be digested easier. Don't stare at your phone, chat to your colleagues and brush off customers. Just be kind... There is no excuse for the service you provided me.
04 Mar 2026 at 14:01Hi Louis,
We apologize for the service that you have received from us.
We will work hard to improve our services.
Should you need assistance please email us on ***.
We are truly sorry for any inconvenience caused.
Regards,
Makro social media team.
Louis P's updateReviewer Update
10 Mar 2026, 16:53I have since received my repaired unit within 24 hours from posting my complaint and 1 star rating of Partserv and Epson on 9 MARCH 2026 . Assistance provided via Rene from the Partserv JHB office and Nicoleen from the KZN office. The repair comes with a 3 month warranty on the printer head and I was reassured that the machine will work perfectly.
Makro still remains unresponsive. This 3 month fiasco is finally over.
@Sandile Lang @Makro , I appreciate your efforts.Sadly your team is a totally different story.
To the returns manager Penny and returns team at Makro Cornubia - the store you work at is not your uncle's ****a shop. The customers you treat so poorly do not want to deal with you but are forced to do so when their purchased items are defective. Be kind and courteous. Behave appropriately and professionally as you have a brand image to protect and preserve. Give the customer your time and energy and believe me even bad news can be digested easier. Don't stare at your phone, chat to your colleagues and brush off customers. Just be kind... There is no excuse for the service you provided me.
04 Mar 2026 at 14:01Hi Louis,
We apologize for the service that you have received from us.
We will work hard to improve our services.
Should you need assistance please email us on ***.
We are truly sorry for any inconvenience caused.
Regards,
Makro social media team.
LP
Louis P's update10 Mar 2026, 16:53
Reviewer Update
I have since received my repaired unit within 24 hours from posting my complaint and 1 star rating of Partserv and Epson on 9 MARCH 2026 . Assistance provided via Rene from the Partserv JHB office and Nicoleen from the KZN office. The repair comes with a 3 month warranty on the printer head and I was reassured that the machine will work perfectly.
Makro still remains unresponsive. This 3 month fiasco is finally over.
@Sandile Lang @Makro , I appreciate your efforts.Sadly your team is a totally different story.
To the returns manager Penny and returns team at Makro Cornubia - the store you work at is not your uncle's ****a shop. The customers you treat so poorly do not want to deal with you but are forced to do so when their purchased items are defective. Be kind and courteous. Behave appropriately and professionally as you have a brand image to protect and preserve. Give the customer your time and energy and believe me even bad news can be digested easier. Don't stare at your phone, chat to your colleagues and brush off customers. Just be kind... There is no excuse for the service you provided me.
04 Mar 2026 at 14:01Hi Louis,
We apologize for the service that you have received from us.
We will work hard to improve our services.
Should you need assistance please email us on ***.
We are truly sorry for any inconvenience caused.
Regards,
Makro social media team.