Poor to no service

I went to Makro Cape Gate on Monday to obtain some of their birthday specials. While shopping, there were certain advertised items that were currently out of stock. I then proceeded to Customer Services to enquire about a particular product and after waiting a while, bearing in mind this Monday and the store was empty, I still had to wait a while for assistance. Eventually after speaking g to a lady at Customer Services, she advised that she could not assist as she does not work with the product in question and that I needed to walk to the other side of the store to another counter and ask for assistance there. I was like wow what is the point then of having a Customer Service counter. Anyway, I head with my two kids all the way to the other end of the store only to be standing in a que and while waiting, the staff assisting the customers on front of me starts shouting at the Customer in a very angered tone that my kids even ended up looking at me as if to say that is not right. I waited and waited and waited while staff members were clearly demeaning the defensless customer which was so unprofessional. While waiting there, I could then understand why Massmart Group is struggling and why people always commented that the service is bad at these stores. I have directly and indirectly experienced this on that day. I went back to Customer Services only to be told nope, we can't help you and that I must go back to that other counter even after explaining what is going on there. Had to leave the store without getting the product I wanted and planning on returning my other items as I think the service at Makro was extremely poor. It's sad that you have to be subjected to this sort of service in this day and age.