Poor support and product

After phoning 5 times about the same issue and operators putting the phone down, I have lost my patience and the issue is still not resolved.

It has been escalated twice already and I have still not been contacted by anyone!

Here is my timeline with the AEG kombi 7000 series washing machine:

Bought 21 May 2020 with extended warranty. 13/01/2023 Logged a fault Technician came out to fix machine the next week. 13/05/2023 Logged a fault 25/05/2023 Technician came out to repair machine 31/05/2023 Logged same fault again after only doing 2 bundles of washing. 02/05/2023 phone call center to follow up because of no communication. Matter escalated. 05/06/2023 phone call center again as no communication has been received yet. Matter escalated. 07/06/2023 phoned call center twice and each time the operator answers but the phone is put down or call is dropped.

I have received no communication to get this issue resolved. It is more than a week with no technician making contact or being sent out.

The service from Makro is very poor and apparently the AEG product bought from Makro is even worst.