Poor servise and no respect for customers

On the 29 Oct I purchase a item on line from Makro Germiston . When I went to collect .It was not ready . I was sent to the on line receiving area to meet the person to help me with the collection . This person told me it was not ready and I am more than welcome to cancel my order if I am not prepared to wait 5 days . I ask to speak to the store manager and was told to go back to the front and ask for flippy . I wanted for about 10 min and the staff could not find him . then I wanted to speak to the seconded in charge they could not find him also . But any way I really think that Makro needs to train there staff to deal with customers in a correct manner and with respect . I as a person purchase all my house hold appliances from macro for year I will never go back there .