Poor service,with no care for there customers... stick to takealot....

I received a call and requested this order be canceled and refunded. I have not received any feedback and eta when this will be done. Regards

Contacted them today asking when I can expect the refund. I was told no such request had been submitted via any means. *** Thank you for your "service" but never again.

Good Day Its beyond words that its been almost a month since a requested my refund due to failure of delivery on Makro’s part. With multiple emails, phone calls, complaints and chasing to resolve this from my side, and hollow promises of a refund from Makro’s side, this is yet to be resolved. Please note, I will be opening a case of theft at my local police station and attaching said case number and emails on all social media outlets if this is not resolved by the 23rd of January 2019. A month after my initial request for a refund. Kind Regards Mario Alexandrov From: Duduzile Mngomezulu ********** Sent: Friday, 18 January 2019 12:31 To: Mxolisi Ntanzi ********** Feldah Tefo ********** Phumzile Moyo ********** Cc: ********** Subject: MAK ********** Hi Mxoli The customer is still waiting for feedback on the in-store return I requested. We need to process the refund online back to his credit card. Please can I have urgent feedback. NB: The customer is copied on this email. Kind Regards Duduzile Mngomezulu eCommerce Commercial Sales Agent A division of MASSMART Holdings Limited P/Bag X4│Sunninghill 2157│South Africa Massmart House│21 Peltier Drive│Sunninghill 2157│Sandton│South Africa Contact Centre ***eMail ********** www.makro.co.za From: mario alexandrov ********** Sent: Friday, 18 January 2019 12:12 To: Duduzile Mngomezulu Subject: RE: MAK ********** Good Day Hope you keeping well? Just to follow up, its almost been 48 hours and I still have not received a refund. Please advise with feedback as well as which manager you spoke to at Strubens Vally. Kind Regards From: Duduzile Mngomezulu ********** Sent: Wednesday, 16 January 2019 16:07 To: ********** Subject: MAK ********** Good day Mario I will update you on the refund soon. Kind Regards Dudu Duduzile Mngomezulu eCommerce Commercial Sales Agent A division of MASSMART Holdings Limited P/Bag X4│Sunninghill 2157│South Africa Massmart House│21 Peltier Drive│Sunninghill 2157│Sandton│South Africa Contact Centre ***eMail ********** www.makro.co.za Disclaimer Massmart Ethics: Tell us if we don't do what is Right, Fair, Honest and Legal. Free call ***or email ********** (Massmart's Ethics Line is managed confidentially by Deloitte Tip-offs Anonymous) To view the Email Disclaimer, click on the hyperlink: Massmart Email Disclaimer