Poor Services

Ordered items online from makro and my order was split 3 ways. One of the items was to be delivered from the supplier (gas hose). My order placed on 8th of Dec and to date I have not received the gas hose. I've called Makro countless times and their excuse is the same we will need to get feedback from the supplier. 27th Dec the status on the item is updated as being received then I'm informed it was delivered but not to me. The address captured is incorrect how is that possible. I want that item delivered today. I'm seriously ****ed as I have already paid for it and still have to do my own follow up with Makro.