Poor Service - Worst Online order Experience

I place an order on 29 May 2024 on the Marko App to the total value of R410. I received my confirmation email and the expected delivery date. I was happy and could not wait for my parcel to arrive. The expected delivery date was 04 June 2024.

I contacted the Marko customer care center on 03 June 2024 after checking that there has been no change on the Marko App when I would track my order. I spoke to an agent and they informed me that this may just be a technical issue and she assured me that the order will be delivered by the expected delivery date.

On 5 June 2024 I called the contact center again and I was informed that it would be escalated for further investigation and that it would take 24 hours to get a response.

I got an email on 06 June 2024 saying that my order has been canceled due to supplier issues and a refund would be issued to me within 5 business days. I then called them on 14 June 2024 and surprise surprise nothing has been done to process my refund. The gentleman assisting me was very friendly and I would like to thank him for the good service he provided.

After this experience I will not referring anyone to order from Marko because of their poor service. I am still waiting for a money Makro. All that I want now is my money and for people to be aware of the poor Service experience I had with your online purchase.