Poor Service with online orders

Good day

I have placed an order on the 4th Dec 2019. Makro online showed available stock we have already paid. Was supposed to be delivered already. Today they called me from *** spokr to Vincent only to tell me that all available stock is damaged. I need to wait till January 2020 for a delivery. This is a christmas present. We are leaving for vacation this friday. Please make a plan as this is not our mistake and not acceptable. Also they only informed us today 17 Dec 2019. 13 days after the order was paid and ordered online. They only phoned today when we queried the delivery. Please rectify the mistake and deliver this soonest. Please confirm delivery address as this was supposed to be delivered already. We need to ensure we will still be at the delivery address