Poor service when it comes to returns on products

Very disappointed with makro service when when it comes to returning items. Bought a hisense fridge and logged a return on the 7th January for a fridge bought 11 December 2024 but til today nobody from makro has bothered to follow up on my return I have to call their customer service endless times and they say the order is from their big supplier so they can't call them but they will do a follow up and still no communication has been made and I'm stuck with a fridge which is faulty for a month now.....very disappointed in makro and this is the second fridge iv had to return in a space of a month and both hisense brands....no longer trust brand.