Poor service, ************* policies

Item: Makro
Rating: 1
Author: Paige B

I purchased a new Hisense fridge from Makro Strubensvalley on the 25 March and found with in the first few days it was faulty, I proceeded to log the call with Makro whose returns policy states you can return within 6 months. I logged the call 10 days after purchase and still I have had no help. I have called 8 times in the last few weeks. I am currently throwing food away daily as my fridge cannot maintain temperature, in the top half it freezes my goods at the back and in the door they are almost warm. I am a long time loyal customer who has never missed a payment. This is disgusting service.

Helpful (0)

Replies (1)

Makro's replyOfficial

19 May 2020, 10:45

Good day Paige,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply19 May 2020, 10:45

Official