Poor service , ******* who stole my R1900 @Makro Highveld Centurion

Makro has poor service, they treat customers like s##, last week on the 24th of June 2021. I bought items for R1900 swiping with my bank card. the machine got stuck, and couldn't dispense my slip and the staff made me wait for 2 hours before attending my case. they came back telling me they closing while the machine is still freezing I was told to use cash of the same amount and I did as result I was double charged. when I asked them when they going to return the money I swiped they told me to come back Monday with my bank statement. I did come Monday with my bank statement showing that the transaction went through. they still continued to treat me like sh## they told me they can`t help me I must just wait and come back again. I did come back again there`s still no help my money hasn't returned yet. today it`s Friday one of the makro floor manager gave me a call to tell me that I will receive my money in 10 working days like *** . do you even guys care about your customers do you understand the stress I`m in because of your poor service my debit orders didn't go through this month because of your faulty systems and poor service. I will never use your store again you a disgrace I`m so stressed and you took my money and you don`t even care. I have been going back and forth to the bank just to get a bank statement only to be told that I must come back again, think about the work I have to put on hold attending this case think about my transport money, think about my frustration. you don't care about your customers at all.