AR
Ash R
1 reviews | Active since Apr 2013
16 Jun 2020, 11:18
Poor service, they clearly need help with the online division.
Poor service. Placed an order 22 May and still haven't received it 16 June. Tried calling daily and get told to contact Dawn Wing. Eventually get a hold of Dawn Wing, get told Amanzimtoti Makro hasn't dispatched the item. What's the point of online orders if I have to spend 30 mins on the phone everyday trying to get my order. It makes no sense, not an efficient process Makro. EDIT: I still haven't got my order, no one from Makro cares to give me a meaningful update other than the customer care line telling me they will follow up every damn day!
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Replies (2)AR
Ash R's updateReviewer Update
18 Jun 2020, 13:003 weeks later, I've asked for a refund now. Let's see if it happens before COVID-19 gets a vaccine.
AR
Ash R's update18 Jun 2020, 13:00
Reviewer Update
3 weeks later, I've asked for a refund now. Let's see if it happens before COVID-19 gets a vaccine.
Makro's replyOfficial
03 Jul 2020, 10:59Good day Deus,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply03 Jul 2020, 10:59
Official
Good day Deus,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team