Poor Service - Selling Goods you don't have, Conflicing messages

On the 8th September i purchased a Fitbit Surge online as a birthday present for my husband. It was on special with "More for Less" deals but was only available for delivery within 2-5 working days.

A few days later, i checked the status of my order online and the order was "cancelled". Communication 1: I thereafter called the online support team and was told it was picked up by the courier company and therefore showed as cancelled.

Communication 2: I was contacted again that day to say that it was not collected and there is no stock. Trying to make arrangement with Supplier.

Communication 3: I was then notified by email, that my query was escalated to the online support team.

Communication 4: I received another email saying the Makro will make a full refund as there is no stock

Communication 5: I received another email saying the order is not cancelled, it is still in progress at Makro Port Elizabeth.

Communication 6: I received a sms saying that my order was cancelled at my request - which is untrue.

I am still awaiting my refund and am extremely disappointed with the conflicting communications i received. More than this, i have been unable to give my husband the gift i promised him as i have not been certain on which communication to rely on.

How does a massive retailer like Makro, firstly sell items not in stock and then continually mislead buyers.

I am extremely frustrated and have still not received my refund.