Poor service & rules at makro

Item: Makro
Rating: 2
Author: Mohammed M

Went to makro arbor crossing in Durban South. Wanted to enquire about purchasing a tv for my dad whose name the licence is in .asked two consultants in that department what the procedure was as my dad is of ill health & unable to go in. Neither had a clue to my questions. Ultimately had to speak to a manager to resolve. Also at makro you CANNOTmake any purchase WITHOUT a makro card. They basically force you to sign up for one!!!!

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Replies (1)

Makro's replyOfficial

27 Nov 2019, 09:57

Good day Mohammed,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Makro branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply27 Nov 2019, 09:57

Official