Poor service really no help.

I am so disappointed with Makro Centurion and the Service. I baught a 70" samsung smart tv. Arranged for them to drop it off. Finally got it and opened it up. Turning it on I see a problem on the screen. It is cracked. I took the Tv back to Makro for them to inspect it. I got told that it is my fault for the screen to be broken. Now Im wondering how could something be my fault for taking it out of its box and turning it on?? Its been 4 months now of fighting. Take note I took a extended warrenty plan so Im paying extra. Makro does not want to know anything about fixing it. Why should I pay Half the price of the tv to fix it if I got it like that?? And the service and arrogance you get. Paying four months for something I don't have. No thank you!