Poor service quality

Towards the end of July we sent our San Marco Patio Gas heater to Endenvale Makro. On various occasions we did follow ups with regards to the heater and they told us they are having issues with the supplier. Eventually the heater was returned end of September. It was bubble wrapped, once we removed the bubble wrap we had noticed that there was a few problems with the heater. The first thing was bolts were missing on top, secondly an extra rubber piece added around the heater, and lastly the ignition button components were loose. When we sent the heater in, all the bolts were there and the ignition button was in working condition. The heater was returned in a worse condition than it was sent in and the gas heater has become redundant. We have lost two months of our guarantee time for the period it was at Makro.<br> <br> <br>