Poor Service Poor quality

bought a lawnmower from Makro, barely used and it keeps going off the entire time takes us 4hours to cut the grass. The entire engen came loose. Came into Makro Vaal store at 08:00. Just left now which is 09:22. On our arrival I spoke to Penelope Sello I spoke to her to return the item she was so busy talking to a lady in her language. I asked to speak to someone else in charged they called Nhlanhla Nongogo which was talking about us in the back room I asked them to call him so that he can speak infront of me. He came out knew we bought it in May he told us that if it was any other brand he will replace or refund however its trimtech so they need to send it in. I asked to speak to someone else as I don't understand why bacause of trimtech we need to wait. He called Shawn Deysel he gave me the same story I said no man this is unacceptable and he can not make the call to return or refund only the manager can. So I asked him to call the manager. I still asked if it's Akana he said no. We waiting long for Paulos Sochifa to came he spoke to my husband as I was on the phone with my someone. I then said okay so Shawn said you the only one that can make the call. He said he is sending it in for repairs. I said that is fine however they need to take the expense for someone to come cut my grass. He made as if he did not hear me and said okay I'm booking it in I went to him and said I don't think you listening and said it again about getting someone to come cut my grass. He then again said so I'm booking it in. That's when I asked him to contact Akana or Lez he said I will not call them. I asked again can he call he again said he will not call them that's when I tried calling Lez. Lez then called me back and I explained what happened. I said this is 4 time I'm experiencing bad service and he said maybe Makro is not meant for me to shop in. He phoned me a second time saying his manager is saying I was saying the F word to him which was not true. I then asked to speak to Lez manager and he also did not want to call him. After receiving the machine back the first Tim we cut grass after the rain stopped it did the same thing and now don't want to switch off so we need to let the petrol run out. Wasting alot of money. I then called your complaint department and logged a complaint. I have not heard anything. My husband spoke to Lez on the phone he said he will send out a trimtech technition however then Shawn deysel called to say that we need to bring it back he will fight for a credit. When we got there the same old boring story they gonna book it in for repairs. I told Shawn that this is the worst service I have ever experienced as it seems like you buy broken items and have to keep them for life. I said that I just want it replaced as I bought it cash and not on any type of accounts. BUT NOW I'M SO DISCUSTED I WANT MY MONEY BACK. So we took the machine back last week it is now 1 week 1 day that we are waiting. Shawn deysel said he will contact me on Wednesday late or early Thursday no no no calls. This Macro Vall is the worst store right through from service to quality. Very very DISCUSTED.

Please contact me with a solution and not false hope. ***