Poor service, passing the ball

I have recent done my first online shopping at Macro. What a mess!!. They indicate delivery 2-5 days after receiving payment. Well it took them 10 days. Obviously the parcel arrive damage as well!. Aftrr a huge fight the courier campany re collect the parcel and took it back. Only arrive 5 days later at store again witch is only 70km away from my house. Macro is blaming courier company for damage parcel and courier company is blaming Macro. I requested a refund and another 3 to 7 bussines days before i get my money. How is it possible to allow them to dispatch a new parcel for its anyway going to arrive damage again. People from macro and courier company very arogant and indicate you just have to wait. Seems like the whole western cape simply have no idee what is customer care. Treat clients like dogs and have their own time frame to do their thing. Always apologies. Apologies dont earn interest on my money thats been laying in macro's account.