Poor service online ordering

Since i ordered from Makro and my order was short delivered 29/01/2023, the service started out great and helpful, but has ended badly, i get no feedback unless i call the call center myself, but if i do, i get told by online that Germiston branch is handling my query and that they have been emailed and my query has been escalated, if i phone Germiston , i get told the online support is handling my query. This all started because no one at Makro, from people creating product codes and description's, to stores personnel, to sales, to online guys, no one checks their products, descriptions, packaging or pricing. They have short delivered multiple times, because they cant do the maths, if i follow up on email i dont get call backs or due dates, or i just get told the matter has been escalated, who is this magical person this is being escalated to? I just want a resolve and a due date, Will never order from Makro again