POOR SERVICE - ONLINE ORDER TAKING MORE THAN A YEAR

Pathetic service is an understatement. I ordered an item online from Makro Cape Gate, WC on the 23rd of April 2019. Everything was paid for and I was assured my product would come within 1-3 business days. After waiting 2 weeks I called and I was told my parcel got lost with the courier service, I called the courier service personally and they told me the product never reached their warehouse. Suddenly nobody is to blame? I've been on multiple, multiple calls with Makro headoffice for the past year, I've been told repeatedly "I'll leave a note on the order and someone will get back to you". I've called the store, went in and nobody could be of any assistance as they all lack a spine to take some of accountability. POOR, POOR, service.