POOR SERVICE ONLINE I NEVER USE MAKRO ONLINE EVER YHOOOOOOO

I bought a product at Makro Online they said its exclusive online no collections on this product, on the 3 Jan 2020 up until now i have not received any feedback from them they only state on the delivery will be from the 13 Jan 2020 and the last movement on the tracker was on the 8 Jan 2020 i then called them they told me they are waiting for the parcel to be handed to the courier company then they will send me a sms to but up untill now nothing from Makro i sent and email yesterday to their support but no response. I am really fed up waiting for this parcel and i thought i was luck when i saw it on their website because takealot ran out of stock but i really regret buying it frim them i should have looked for a different product from takealot as they are quick with their deliveries. I am never never using them