POOR SERVICE ON RETURNS - NO COMMUNICATION ONCE RETURN IS LOGGED

I logged a return of my order Online order #MAK*** 10 February 2025 Total : R 210.00 on 15 February 2025 (Reference number #***7) with no updates of courier collection. I had to phone Makro today (5 working days later) when a customer service agent said my request would be referred to the dept handling the returns request. Its now past the end of day and I've still no notifications of collection. I don't want to keep a poor quality item I will never use. I want this collected and refuned.