Poor service on returns

I bought an iron with Makro beginning of October. After a month the Iron was not working. I took it back to Makro with the hope of getting another Iron. I was told it will need to be taken back to the supplier. Today I called to check what is happening as i am the one struggling without an Iron. I was transferred from one line to the other. What really made me angry was the manager on the floor for the Irons Prenida, just was very rude and not willing to assist. she was laughing at me like i am some kind of a fool. I asked her to put me through to somebody who will help and she just put me on music hold. I am really not happy with the service. i was expecting better than this from Makro!!! :(