Poor service on return policy!
RETURN 622652 order MAK*** Nobody is collecting - you promised within 2 to 5 days and its been more than 5 days!! We logged a return a week ago, online, but then it was somehow removed on the system so we had to log it again via your call centre.
Please see below. We logged it within 1 week of receiving.
Will this still be collected? We don't see it on the system again but below is the ref for collection. It is a lot of money, and we need it refunded. We just aren't happy with the quality of the sheds and returning in it's packaging.
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Makro's replyOfficial
25 Mar 2020, 10:39Good day Marco,
Thank you for your review on our Hellopeter platform and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management from our Riversands branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management from our Riversands branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply25 Mar 2020, 10:39
Official
Good day Marco,
Thank you for your review on our Hellopeter platform and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management from our Riversands branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and inconvenience caused throughout your journey with us.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management from our Riversands branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,