Poor service on repairs

We are quite disappointed in the disservice we’ve received from the Repairs team/Department. We purchased an Airfryer alongside other appliances in June 2020 and it came with a 2-year warranty.

I plugged it in 2 weeks ago and it burst, it caused our plugs to trip as well as the earth leakage switch. We tried it again and it was switching on but not heating up.

We then took it to a Makro in our area the following morning 6/02/2022. It was then booked in for repairs.

Yesterday we received a message stating that we ought to collect it as it was ready and had been repaired. Upon arrival I asked the lady that was assisting me if it works now and her response was “we’re not allowed to test it”.

Alright I signed for collection and popped it into the boot. Drove home and prepared dinner. As soon as I switched it on it did the very same thing that was an issue.

It burst and caused the plugs to trip once again and smoke came out of it at the top. When we took it in, it was switching on but it wasn’t heating up.

This time around when you switch it on it immediately bursts and trips all the lights. It no longer works, outright.

What repairs were done to it if I may ask since it’s in a far worse condition than when we took it in? (In terms of it’s function)

Yes, I noticed that you gave us a new basket but that was definitely not the reason we took it in for repairs.

We paid for this item, we are sending it back tomorrow and would appreciate if it were to be repaired CORRECTLY.