Poor service of makro

I order Saturday 2025-08-30 stuff from makro online on Sunday I order again as some of the stuff I ordered was cancelled by makro Today 2025-09-02 my parcel of Sunday arrived but mu order from Saturday is not received I phone makro and the online manager cannot Give me a proper answer of where my first parcel is just it is handed over to courier guy But according to courier guy the received only one parcel when I told him I want a proper answer from him they must found out where my parcel is as I pay makro he kept quiet for a while and then drop the phone I phone the switch board and they refused to put me through to the store manager I wander now what makro excuse is this time as in December it was was high volume of work in the festive time it's now September